ISEB 인증한 BH0-012 덤프

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현재ISEB BH0-012인증시험을 위하여 노력하고 있습니까? 빠르게ISEB인증 BH0-012시험자격증을 취득하고 싶으시다면 우리 ITExamDump 의 덤프를 선택하시면 됩니다,. ITExamDump를 선택함으로ISEB BH0-012인증시험패스는 꿈이 아닌 현실로 다가올 것입니다,

IT인증시험은 국제적으로 인정받는 자격증을 취득하는 과정이라 난이도가 아주 높습니다. ISEB인증 BH0-012시험은 IT인증자격증을 취득하는 시험과목입니다.어떻게 하면 난이도가 높아 도전할 자신이 없는 자격증을 한방에 취득할수 있을가요? 그 답은ITExamDump에서 찾을볼수 있습니다. ITExamDump에서는 모든 IT인증시험에 대비한 고품질 시험공부가이드를 제공해드립니다. ITExamDump에서 연구제작한 ISEB인증 BH0-012덤프로ISEB인증 BH0-012시험을 준비해보세요. 시험패스가 한결 편해집니다.

시험 번호/코드: BH0-012

시험 이름: ISEB (The Foundation® ITIL (2012 Onwards) )

ITExamDump의ISEB인증 BH0-012시험덤프공부가이드 마련은 현명한 선택입니다. ISEB인증 BH0-012덤프구매로 시험패스가 쉬워지고 자격증 취득율이 제고되어 공을 많이 들이지 않고서도 성공을 달콤한 열매를 맛볼수 있습니다.

BH0-012 덤프무료샘플다운로드하기: http://www.itexamdump.com/BH0-012.html

NO.1 Which one of the following is NOT an objective of problem management?
A. Minimizing the impact of incidents that cannot be prevented
B. Preventing problems and resulting incidents from happening
C. Eliminating recurring incidents
D. Restoring normal service operation as quickly as possible
Answer: D

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NO.2 What should a service always deliver to customers?
A. Applications
B. Infrastructure
C. Value
D. Resources
Answer: C

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NO.3 Which one of the following is NOT part of the service design stage of the service lifecycle.?
A. Designing and maintaining all necessary service transition packages
B. Producing quality, secure and resilient designs for new or improved services
C. Taking service strategies and ensuring they are reflected in the service design processes and the
service designs that are produced
D. Measuring the effectiveness and efficiency of service design and the supporting processes
Answer: A

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NO.4 Which one of the following is the purpose of service level management?
A. To carry out the service operations activities needed to support current IT services
B. To ensure that sufficient capacity is provided to deliver the agreed performance of services
C. To create and populate a service catalogue
D. To ensure that an agreed level of IT service is provided for all current IT services
Answer: D

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NO.5 Which stage of the service lifecycle is MOST concerned with defining policies and objectives?
A. Service design
B. Service transition
C. Continual service improvement
D. Service operation
Answer: A

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NO.6 Which one of the following is NOT the responsibility of service catalogue management?
A. Ensuring that information in the service catalogue is accurate
B. Ensuring that service level agreements are maintained
C. Ensuring that information in the service catalogue is consistent with information in the service portfolio
D. Ensuring that all operational services are recorded in the service catalogue
Answer: B

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NO.7 Implementation of ITIL service management requires the preparation and planning of the effective and
efficient use of "the four Ps." What are these four Ps?
A. People, process, partners, performance
B. Performance, process, products, problems
C. People, process, products, partners
D. People, products, perspective, partners
Answer: C

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NO.8 Which of the following should IT service continuity strategy be based on?
1. Design of the service metrics
2. Business continuity strategy
3. Business impact analysis (BIA)
4. Risk assessment
A. 1, 2 and 4 only
B. 1, 2 and 3 only
C. 2, 3 and 4 only
D. 1, 3 and 4 only
Answer: C

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NO.9 Which of the following are managed by facilities management?
1. Hardware within a data centre or computer room
2. Applications
3. Power and cooling equipment
4. Recovery sites
A. 1, 2 and 3 only
B. All of the above
C. 1, 3 and 4 only
D. 1 and 3 only
Answer: C

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NO.10 Which one of the following is NOT a responsibility of the service transition stage of the service
lifecycle?
A. To ensure that a service can be managed and operated in accordance with constraints specified during
design
B. To design and develop capabilities for service management
C. To provide good-quality knowledge and information about services
D. To plan the resources required to manage a release
Answer: B

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NO.11 What is the name of the group that should review changes that must be implemented faster than the
normal change process?
A. Technical management
B. Emergency change advisory board
C. Urgent change board
D. Urgent change authority
Answer: B

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NO.12 Which one of the following is the BEST description of a service level agreement (SLA)?
A. The part of a contract that specifies the responsibilities of each party
B. An agreement between the service provider and an internal organization
C. An agreement between a service provider and an external supplier
D. An agreement between the service provider and their customer
Answer: D

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NO.13 At which stage of the service lifecycle should the processes necessary to operate a new service be
defined?
A. Service design: Design the processes
B. Service strategy: Develop the offerings
C. Service transition: Plan and prepare for deployment
D. Service operation: IT operations management
Answer: A

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NO.14 Which one of the following activities are carried out during the "Where do we want to be?" step of the
continual service improvement (CSI) approach?
A. Implementing service and process improvements
B. Reviewing measurements and metrics
C. Creating a baseline
D. Defining measurable targets
Answer: D

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NO.15 Which process is involved in monitoring an IT service and detecting when the performance drops
below acceptable limits?
A. Service asset and configuration management
B. Event management
C. Service catalogue management
D. Problem management
Answer: B

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ISEB인증 BH0-012시험을 패스해서 자격증을 취득하려고 하는데 시험비며 학원비며 공부자료비며 비용이 만만치 않다구요? 제일 저렴한 가격으로 제일 효과좋은ITExamDump 의 ISEB인증 BH0-012덤프를 알고 계시는지요? ITExamDump 의 ISEB인증 BH0-012덤프는 최신 시험문제에 근거하여 만들어진 시험준비공부가이드로서 학원공부 필요없이 덤프공부만으로도 시험을 한방에 패스할수 있습니다. 덤프를 구매하신분은 철저한 구매후 서비스도 받을수 있습니다.